Shop FAQS
What are your business hours?
Our business hours are 0800-1400 EST Monday-Friday.
What is your lead time?
Many of our items offer expedited lead times. Plaques typically start with a 14 day lead time but 7 day, 5 day, or even 1 day production times are offered prior to adding the plaque to cart. Apparel and 3D prints have up to 7 business day lead time.
Can I change my order?
Unfortunately no revisions will be made beyond 24 hours of ordering unless contacting the shop to notify us of upcoming changes. Due to the lead time of 1 day orders, changes can not be made after ordering.
Will I get a design proof?
Proofs must be requested directly.
How do I supply my images?
Any logos must be provided by buyer promptly after ordering if not uploaded while ordering. If images weren't uploaded with the order, please email them to ignitethegrain@gmail.com with your order number in the subject field. 1 day order logos are expected within 1 hour of ordering to ensure quick design and turnaround time. Ranks must be specifically stated in the order and any specific ratings must be stated and/or provided.
What happens if no images are provided to you?
We are not responsible for incorrect logos/ranks/ratings if they are not provided promptly or at all. If a logo/rank/rating is not provided, we do search google for the best match and are not responsible for incorrect logo/rank/rating. In the event that a logo/rank/rating is incorrect because it was not provided promptly, we will remake it for a fee of 50% of the plaque price. We do our best to reach out and remind customers to send logos shortly after ordering. In the event that a logo is emailed, please send a follow up message to ensure the email was received if you do not get an email reply within 24 hours.
I noticed a spelling/grammatical error after I submitted my order
That's okay! Just reach out to us promptly of the error/change.
Do you offer local pick up?
Yes! Local pick up is available in Jacksonville, NC. Pick up can be after business hours, please contact us to make arrangements.
Yes! Local pick up is available in Jacksonville, NC. Pick up can be after business hours, please contact us to make arrangements.
My item was delivered damaged, what do I do?
If any item arrives damaged, please reach out to us within 24 hours of delivery and provide pictures of the shipping box and the damages. We are more than happy to expedite a replacement if notified promptly, but beyond 24 hours, we will not remake an order. We will not remake or refund any order beyond a 24 hour delivered status.
If any item arrives damaged, please reach out to us within 24 hours of delivery and provide pictures of the shipping box and the damages. We are more than happy to expedite a replacement if notified promptly, but beyond 24 hours, we will not remake an order. We will not remake or refund any order beyond a 24 hour delivered status.
My tracking information hasn't updated
If tracking has not updated beyond 24-48 hours, please reach out to us to let us know. We can expedite a replacement if your package is lost in transit.